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Research from The Society for Human Resource Management shows 95% of workers have been involved in polarizing discussions at work, either as a participant or as someone who has witnessed this. 41 percent of people say they’ve even quit their job because their values were stigmatized by colleagues.
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Avoid legal problems and run a productive workplace with an up-to-date employee handbook! Anyone who hires and supervises employees needs clear policies when it comes to crucial issues like pay and overtime, medical leave, and social media. Create Your Own Employee Handbook provides everything business owners, managers, and HR professionals need to create (or update) a legal and plain-English employee handbook.Find the latest legal information, practical suggestions, and best practices on:wages, hours, and tip poolsat-will employmenttime offdiscrimination and harassmentcomplaints and investigationshealth and safetydrugs and alcoholworkplace privacy, andemail and social media.The 9th edition covers recent updates to state and federal laws, including rules on paid family leave, changes in the wake of #MeToo, and much more!
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These are tough times for all of us?but it is still possible to defy gravity and create massively successful new ventures, turn-round lumbering giants, and go for growth. The secret lies in not just satisfying customers but in amazing and delighting them.Most companies plod along doing things as everyone always has. So there are huge opportunities for people trying to break the mold, even in old-fashioned businesses like banking or insurance. Of course it happens all the time in the digital world, but it can happen anywhere?so long as you turn your customers into fans. When that happens your customers?who will sing your praises when your competitors? customers are complaining?become your greatest allies in marketing and sales. Then you can really go for growth.But to amaze and delight your customers and clients isn?t easy, and it requires constant work and innovation. This book is generously scattered with examples and case studies drawn from Vernon Hill?s own experience and shows how it is to be done.Vernon Hill was the founder of the hugely successful Commerce Bank in the United States and Metro Bank in the United Kingdom. He is one of only a handful of chief executives ever to be a member of the Forbes 20/20 club: to have stayed in the same job for over two decades paying more than 20 percent returns every year.
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Are you looking to build a workplace culture with a certain buzz about it? Where employees are thriving and engagement survey scores are through the roof. Where people from different backgrounds, ethnicities, genders, sexual orientations, ages, and abilities are hired and set up for success?and they want their friends to work there too because their experience is so positive.One secret to creating this kind of workplace is allyship. And it?s something anyone can do. In Better Allies: Everyday Actions to Create Inclusive, Engaging Workplaces, you?ll learn to spot situations where you can create a more inclusive culture, along with straightforward steps to take. Leadership coach Karen Catlin will walk you through how to be a better ally, including: ? Hiring and retaining a diverse workforce ? Amplifying and advocating for others ? Giving effective and equitable performance feedback ? Using more inclusive language Read this book to level-up your ally skills and create a culture where everyone, including you, can do their best work and thrive.
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Are you looking to build a workplace culture with a certain buzz about it? Where employees are thriving and engagement survey scores are through the roof. Where people from different backgrounds, ethnicities, genders, sexual orientations, ages, and abilities are hired and set up for success?and they want their friends to work there too because their experience is so positive.One secret to creating this kind of workplace is allyship. And it?s something anyone can do. In Better Allies: Everyday Actions to Create Inclusive, Engaging Workplaces, you?ll learn to spot situations where you can create a more inclusive culture, along with straightforward steps to take. Leadership coach Karen Catlin will walk you through how to be a better ally, including: ? Hiring and retaining a diverse workforce ? Amplifying and advocating for others ? Giving effective and equitable performance feedback ? Using more inclusive language Read this book to level-up your ally skills and create a culture where everyone, including you, can do their best work and thrive.
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These are tough times for all of us?but it is still possible to defy gravity and create massively successful new ventures, turn-round lumbering giants, and go for growth. The secret lies in not just satisfying customers but in amazing and delighting them.Most companies plod along doing things as everyone always has. So there are huge opportunities for people trying to break the mold, even in old-fashioned businesses like banking or insurance. Of course it happens all the time in the digital world, but it can happen anywhere?so long as you turn your customers into fans. When that happens your customers?who will sing your praises when your competitors? customers are complaining?become your greatest allies in marketing and sales. Then you can really go for growth.But to amaze and delight your customers and clients isn?t easy, and it requires constant work and innovation. This book is generously scattered with examples and case studies drawn from Vernon Hill?s own experience and shows how it is to be done.Vernon Hill was the founder of the hugely successful Commerce Bank in the United States and Metro Bank in the United Kingdom. He is one of only a handful of chief executives ever to be a member of the Forbes 20/20 club: to have stayed in the same job for over two decades paying more than 20 percent returns every year.
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Avoid legal problems and run a productive workplace with an up-to-date employee handbook!Anyone who hires and supervises employees needs clear policies when it comes to crucial issues like pay and overtime, medical leave, and social media. Create Your Own Employee Handbook provides everything business owners, managers, and HR professionals need to create (or update) a legal and plain-English employee handbook.Find the latest legal information, practical suggestions, and best practices on: wages and hoursat-will employmenttime offdiscrimination and harassmentcomplaints and investigationshealth and safetydrugs and alcoholworkplace privacy, andemail, personal blogs, and Internet use. The 8th edition covers recent updates to state and federal laws, including rules prohibiting employees from taking photographs at work, regulations on e-cigarettes, social media restrictions, and much more!
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